We're closed on Monday 27 May

Our offices are closed on Monday 27 May for the Bank Holiday. Monday bin collections will happen as usual. Information about Bank Holiday bin collections →

Other ways to contact the Council Tax team

Call us

To make a payment call 0300 456 0514.

For enquiries call 0121 368 1155.

If you can’t get through now and you cant find what you need online please try again later – we’re open 8.45am-5pm Monday, Tuesday, Thursday and Friday and 9am-5pm on Wednesdays. You might find it easier to get through to us between 10am and 2pm every day.

Visit us

You can visit our counter service in Oldbury and West Bromwich. We have some Self Service machines available at Oldbury which allow you to access some of our services without needing to see an advisor. If you are unable to use a computer an advisor should be available to help you.

Please note that we do not offer a document photocopying/verification service at our offices. All documents in support of a Council Tax discount, exemption, disregard or other Council Tax related documentation should be sent to Sandwell MBC (Council Tax), PO Box 10597, Nottingham, NG6 6DQ. Please include your name/address and Council Tax account number with any documents that are posted. If you have any questions about how to send your documents or what will happen to them please visit our providing evidence page.

Appointments are available upon request and can be made in person or by phone on 0121 368 1155.


Sandwell Council House - One Stop Shop,
Freeth Street,
B69 3DB.

Opening hours:
Monday, Tuesday, Thursday and Friday: 8.45am to 5pm (last ticket 4.45pm)
Wednesday: 9am to 5pm (last ticket 4.45pm)

West Bromwich

104-105 Kings Square,
High Street,
West Bromwich
B70 7NN.

Opening hours

  • Monday and Tuesday: 8.45am to 1pm (last ticket 12.45pm)
  • Wednesday, Thursday and Friday: 9am to 1pm (last ticket 12.45pm)

Write to us

You can write to us at the following address:
Sandwell MBC (Council Tax),
PO Box 10597,
Nottingham, NG6 6DQ