Report a missed bin collection


Bin collections may be affected by snow and icy weather. Check our winter bins page for updates.

If you've put your bins out on the right day and at the right time (by 6.45am) and they haven't been collected, you can report it here.

You must fill this form in within two working days of your collection being missed.

Please note, if there is a sticker on your bin you should not use this form. Please read the advice on the sticker and make these changes when you next put your bin out.

Report a missed bin collection

Please remember - we will not empty bins that are overflowing and we do not take black bags or other waste left at the side of the bin.

All rubbish or recycling must be in the correct bin with the bin lid closed.


You can also report other bins and recycling issues: