Report a missed bin collection
Some collections may be delayed as a result of the Coronavirus situation.
We have now stopped all food waste and garden waste collections so that we can prioritise domestic waste and recycling collections.
If the bins in your street are not collected, we ask that you bear with us and leave your full bin at the edge of your property until we have emptied it.
If you do have more waste or recycling than will fit into the bin, please keep this aside and place in your bin when it has been emptied.
Bin collections may also be affected by snow and icy weather. Check our winter bins page for updates.
You must fill this form in within two working days of your collection being missed.
If your bin has a sticker on it
If we have left a sticker on your bin and not emptied it, it will be due to one of the following reasons:
• There are bags in the bin and we can’t see if there is recycling inside them
• There are items that can’t be recycled in the bin
• The waste or recycling is wedged inside the bin and won’t come out
• The bin is too full or too heavy to empty safely
• The bin is damaged and you need to request a repair or replacement
If you need to check why your bin was not emptied please fill in the missed bin collection form and it will display the reason why.
For further information on what to do if your bin isn’t emptied go to Find out what to do if your bin is not emptied.
Please remember - we will not empty bins that are overflowing and we do not take black bags or other waste left at the side of the bin.
All rubbish or recycling must be in the correct bin with the bin lid closed.
You can also report other bins and recycling issues: