Report a repair

Reporting repairs during the coronavirus pandemic

We are currently prioritising our repairs workloads so we can focus on emergency repairs only.

Please do not log non-emergency repairs online or by phone as this puts extra pressure on our staff and the repair won’t be processed.

Here’s a list of emergency repairs:

  • No electricity
  • No heating or hot water
  • Burst pipe
  • Front or back door not secure
  • Boarding up needed of a window or door
  • Leaking roof
  • Toilet not working when it’s the only toilet in the house
  • Blocked drain

For the above emergency repairs only call 0121 569 6000.

If you can smell gas, call the National Gas Emergency Number -  0800 111999

If your repair is not classed  as an emergency by the call centre, it will not be logged and you will be asked to call again at a later time.

Please only call if it’s an emergency – this will allow us to help tenants reporting emergency repairs.

Thank you for your patience.
 

 

We provide an emergency call-out service for emergency repairs outside normal working hours.