Support
Additional support
If you have a disability, communication need or need extra support, please tell us.
We will work with you to identify any reasonable adjustments that may help.
This could include:
- Information in alternative formats
- Extra assistance during the process
- Other appropriate support
Complaints
If you are unhappy with how your application has been handled, you can make a complaint.
This may include concerns about:
- Delays
- Communication
- Customer service
Make a complaint about a housing service
Telephone: 0121 569 7867
Looking for another way to move?
If you cannot find a suitable exchange partner, you may still be able to move through the Housing Register.
Find out how to join the Housing Register and bid for available properties.