Payments will be unavailable on Friday 6 December, 8am-2pm

Due to essential systems maintenance, we will be unable to accept payments online, by phone or at our offices between 8am and 2pm on Friday 6 December. Apologies for any inconvenience. This does not affect ticket bookings for Santa at the Valley →

Report a repair

If you are a council tenant and something is broken or not working properly in your home, you can report repairs online.

Before you report a problem, please check who is responsible for the repair. Some repairs are the responsibility of the tenant.

If you can't fix the problem yourself, and the problem is something that the council is responsible for fixing, please report it using our online system (select "request a repair").

Report a repair online

We provide an emergency call-out service for emergency repairs outside normal working hours.