If you are a Council tenant, the rent you pay covers the cost of providing your home and other services such as repairs and maintenance. Your rent is an important part of your tenancy and paying it should be a priority as it keeps you and your family in a safe and secure home.
If you are having problems paying your rent or any other priority bills, please contact us as soon as possible. Our priority is to support you to sustain your tenancy and we are here to help.
Contact Us
Current tenants can telephone or email us using the details below:
Telephone: 0121 737 5148
Opening hours: 9am to 5.30pm, Monday to Thursday and 9am to 5pm Friday.
Email:
Former tenants can telephone or email us using the details below:
Telephone: 0121 737 5167/5366
Opening hours: 9am to 5.30pm, Monday to Thursday and 9am to 5pm Friday.
Our office is closed on weekends and Bank Holidays.
Email:
Access your rent account online
Your MyHousing account enables you to have 24/7 access to your rent account. You can use your MyHousing account to pay your rent, set up a Direct Debit, view and download rent statements and access useful support links such as benefit, money and employment advice.
Registration is free and easy and requires your surname, account number and date of birth. If you have a My Sandwell account, select ‘My accounts’ and then register your rent account.
We are here to help you
For further information on the support available to help you manage your rent account and maintain your tenancy, click on the tiles below.
Ways To Pay
Current and Former Rent Arrears
Frequently Asked Questions
Resilient Residents
Universal Credit
Benefits Advice