Corporate Contact Centre
The Corporate Contact Centre is based at Roway Lane and operates from 8.00am - 5.30pm for all services. Emergency Repairs 5.30pm - 8.00pm calls are then transferred to the out of Hours Team.
The Corporate Contact Centre takes calls for a wide variety of services within the Council. including:
Housing - Repairs / CBL / Homeless Enquiries / Tenancy Management / Rents / ASB
Environmental – Bins & Recycling / Street Cleaning / Highways / Trees & Grass verges
Registrars – Births / Deaths / Marriages & Civic & Partnerships / Citizenship Ceremonies
Regulatory Services – Pest Control, noise nuisance, environmental food hygiene / workplace health and safety / private landlord issues
Childrens Calls – On behalf of Sandwell Childrens Trust
Complaints
One Stop Shop
The One Stop Shop, based at Oldbury Council House provides a face to face service. The service operarates at the following times:
Monday – Thursday 9.00am – 5.30pm
Friday 9.00am – 5.00
The service takes all general enquiries relating to council services, such as those listed above including Revenues & Benefits and Council Tax, as well as Education.
Community Hubs
The Community Hubs operate to offer a face to face service at other locations in the borough. The Hubs have customer service advisors, a housing officer, revenue and benefits advisors via Teams and webchat, and a staff member from the Healthy Sandwell team in Public Health, plus library staff on hand to support residents who need any face-to-face support.
The Hubs operate at the following venues and times:
Tuesdays at West Bromwich Library – 10.00am – 4.30pm
Wednesdays at Blackheath Library – 10.00am – 4.30pm
Provide a face to face service dealing with Housing / General Enquiries / Revs & Bens / Council Tax
Customer Feedback Team
The Customer Feedback Team deals with all corporate Complaints, MP and Ombudsman Enquiries.
Customer Feedback Team – ways of contacting us
Online: Contact us online via MySandwell
Email: customer_services@sandwell.gov.uk
Phone: 0121 569 7867
Write in: Customer Feedback Team, Sandwell Council, Roway Lane, Oldbury, B69 3ES.