Sandwell Council Community Alarms Service
This record is classed under Supported living, Support services, Equipment and adaptations, Support in your home, Safety at home, Learning disability, Physical disability, Mental health, Deaf and hard of hearing, Deafblind, Visual impairment, Community safety.
| Service Provider Name | Sandwell Council Community Alarms Service |
|---|---|
| Service | Community alarms service and carers emergency card scheme |
| Address1 | Operations and Training Centre |
| Address2 | Direct 2 Industrial Park |
| Address3 | Roway Lane |
| Town | Oldbury |
| County | West Midlands |
| Post Code | B69 3ES |
| Where do they provide service from? | Address as above |
| Telephone | 0121 569 6800 or 6802 |
| Fax | 0121 569 6810 |
| community_alarms@sandwell.gov.uk | |
| Website | http://www.sandwell.gov.uk/housing |
| Area covered | Borough of Sandwell |
| Who is the service for? | Older, vulnerable and disabled |
| Referral route | Self referral, hospital discharge, Adult Services, carers, other key agencies |
| Specific ethnic group? | No |
| Summary of services | To provide a emergency and non emergency community alarm service for older, vulnerable, disabled people who could be vulnerable in their own homes. To offer assistance at the touch of a button, by wearing a pendant or wrist watch to summons for help. Key holding and mobile response available, 24hours a day, 365 days of the year. They also offer a Carers Emergency Card which tells emergency services that a person is a carer and someone depends on them. The card just shows a unique ID number and the phone number of their 24-hour contact centre, where carers details are held with information about the person cared for. In an emergency the centre will call the people the carer has told us can help. This will usually be friends or family, or the Councils services if no one else is available. |
| When are the services run? | 24 hours a day, 365 days of the year |
| Time details | 24 hours a day |
| Remit | To monitor and respond to all calls into the control centre emergency and non emergency |
| Chargeable service? | Yes but the Carers Emergency Card scheme is free |
| Cost of service | A community alarm costs £4.87 per week. There is also a one-off set-up and installation charge of £28.00 |
| Means tested | Yes - needs assessment carried out |
| Total capacity of service | 6000+ |
| Transport Provided | Yes |
| CQC Registered | Not applicable |
| Sandwell Approved List | Not approved |
| Location | |
| Disclaimer | Inclusion in this directory does not imply that Sandwell Council endorses the organisations and no responsibility is assumed for the information in their entries or their services. For terms and disclaimer see below. Directory last updated October 2019. |