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Sandwell Council Community Alarms Service

This record is classed under Supported living, Support services, Equipment and adaptations, Support in your home, Safety at home, Learning disability, Physical disability, Mental health, Deaf and hard of hearing, Deafblind, Visual impairment, Community safety.

Service Provider NameSandwell Council Community Alarms Service
ServiceCommunity alarms service and carers emergency card scheme
Address1Operations and Training Centre
Address2Direct 2 Industrial Park
Address3Roway Lane
CountyWest Midlands
Post CodeB69 3ES
Where do they provide service from?Address as above
Telephone0121 569 6800 or 6802
Fax0121 569 6810
Area coveredBorough of Sandwell
Who is the service for?Older, vulnerable and disabled
Referral routeSelf referral, hospital discharge, Adult Services, carers, other key agencies
Specific ethnic group?No
Summary of servicesTo provide a emergency and non emergency community alarm service for older, vulnerable, disabled people who could be vulnerable in their own homes.
To offer assistance at the touch of a button, by wearing a pendant or wrist watch to summons for help. Key holding and mobile response available, 24hours a day, 365 days of the year.

They also offer a Carers Emergency Card which tells emergency services that a person is a carer and someone depends on them. The card just shows a unique ID number and the phone number of their 24-hour contact centre, where carers details are held with information about the person cared for. In an emergency the centre will call the people the carer has told us can help. This will usually be friends or family, or the Councils services if no one else is available.
When are the services run?24 hours a day, 365 days of the year
Time details24 hours a day
RemitTo monitor and respond to all calls into the control centre emergency and non emergency
Chargeable service?Yes but the Carers Emergency Card scheme is free
Cost of serviceA community alarm costs £4.87 per week. There is also a one-off set-up and installation charge of £28.00
Means testedYes - needs assessment carried out
Total capacity of service6000+
Transport ProvidedYes
CQC RegisteredNot applicable
Sandwell Approved ListNot approved
DisclaimerInclusion in this directory does not imply that Sandwell Council endorses the organisations and no responsibility is assumed for the information in their entries or their services. For terms and disclaimer see below. Directory last updated October 2019.

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