FirstStop Advice Line
|Service Provider Name||FirstStop Advice Line|
|Service||FirstStop Advice is an independent, free service offering advice and information for older people, their families and carers about housing and care options in later life|
|Address3||Advice Line only|
|Where do they provide service from?||From the Advice Line below|
|Telephone||0800 377 7070|
|Who is the service for?||Older people, their families and carers|
|Referral route||Please call or email|
|Specific ethnic group?||No|
|Summary of services||The FirstStop service spans housing, care, finance and rights and is delivered through their website, telephone Advice Line and a network of local and specialist partner organisations. The service covers: Care and support - in your own home, in specialist housing or in a care home. |
Housing - services to help you manage well at home and maintain independence, information about moving somewhere more suitable.
Finance - paying for care including benefits and allowances, Council and NHS funding, insurances, financial planning and financial products.
Your rights - the law, standards you should expect, how to get what you are entitled to and advocacy services that can support you.
|When are the services run?||Monday to Friday|
|Time details||9am - 5pm|
|Remit||To provide clear and independent information and advice on care and housing for older people|
|Total capacity of service||Not applicable|
|Transport Provided||Not applicable|
|CQC Registered||Not applicable|
|Sandwell Approved List||Not applicable|
|Disclaimer||Inclusion in this directory does not imply that Sandwell Council endorses the organisations and no responsibility is assumed for the information in their entries or their services. For terms and disclaimer see below. Directory last updated October 2019.|