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Sandwell Council tenants can now request repairs online through MySandwell | Sandwell Council

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Sandwell Council tenants can now request repairs online through MySandwell

Published 10th September 2021

Sandwell Council tenants can now request repairs online and choose an appointment time to suit them.

Tenants can log repair requests 24 hours a day, seven days a week through MySandwell using their smartphone, laptop, tablet or computer.

The easy-to-navigate system guides tenants through the process of reporting a repair by selecting the area of their home where the problem is, logging the issue and then choosing a suitable appointment time.

This new online service will make reporting an issue with a council property easier and more convenient for tenants.

The council’s MySandwell portal has handled more than one million online enquiries since its launch in 2016. And where a service is available through MySandwell, around 80% of customers use the online service rather than telephone or face-to-face contact.

Councillor Zahoor Ahmed, Sandwell Council’s cabinet member for Housing, said: “Adding repairs to the MySandwell portal will make reporting a problem much easier and more convenient for our tenants.

“This new system is very easy to use. A tenant simply identifies the room or area of their home where the issue is, selects what the problem is and chooses an appointment time for a member of staff to visit to inspect or repair it at a time that’s convenient to them.

“Since we launched MySandwell in March 2016, more than 190,000 accounts have been created and we’re pleased to be adding repairs to the services available online.”

Sandwell Council’s Deputy Leader and cabinet member for Finance and Resources Councillor Maria Crompton added: “We offer access to more than 150 different services through MySandwell – from reporting a pothole or a damaged streetlight, to requesting a copy of a birth certificate.

“MySandwell has brought about a great digital change in the way the council offers its services. Many people these days want to contact the council online.

“Offering digital solutions to our residents makes services more efficient to run, and also frees up our frontline staff to deal with more complex enquiries and to support people who have difficulty accessing online services.”

The MySandwell portal is operated using a system called Granicus, which is used by more than a third of UK councils. Sandwell has one of the highest account take-up rates in the country. Setting up a MySandwell account is easy and takes only a few minutes.

To sign up for a MySandwell account to report repairs and to request other services.

For more details on reporting a repair.

Tenants who do not use online services can still report repairs by phone on 0121 569 6000.

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