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New online housing services for Sandwell Council tenants | Sandwell Council

New online housing services for Sandwell Council tenants

Published 18th March 2021

The range of online services offered to Sandwell Council housing tenants has been increased in a bid to make it easier for them to report issues and request information about their council tenancy.

Tenants can now go online and:

• report a change of personal details – such as people moving in or out;
• request a joint tenancy;
• terminate a tenancy;
• ask permission to alter a council property;
• notify the council if a tenant has passed away;
• apply for or end a garage tenancy;
• report their council property is too large;
• report their council property is too small;
• report their council property is not safe to remain in;
• make a mutual exchange application;
• request a tenancy succession;
• request help with a garden (over 60s only);
• apply to move to a more suitable home on medical grounds;
• request a sole tenancy;
• request a tenancy reassignment (giving a tenancy to someone else);
• order an extra or replacement fob;
• allow someone to speak on your behalf (third party consent);
• request a landlord reference;
• apply to run a business from your council property;
• ask permission to keep a pet;
• report an untidy council property or garden;
• report fly-tipping or rubbish;
• report an abandoned council property;
• report tenancy fraud.
 These will now complement existing online services such as ‘paying your rent’, ‘checking your rent balance’ and ‘arrange a direct debit’.
Councillor Keith Allcock, Sandwell Council’s cabinet member for homes, said: “I’m pleased that we’re continuing to extend the services we’re offering to our tenants through the MySandwell portal and the council’s website.
“Many people prefer to do their business online and this improvement means tenants will be able to access these services 24 hours a day, seven days a week, when it’s convenient to them.”
Councillor Maria Crompton, Deputy Leader of Sandwell Council, added: “Offering more digital services to our residents helps free up our frontline services to help people who don’t necessarily want to go online to contact us by phone or in person.
“I’d encourage all tenants who haven’t signed up for our online services to try them out and see how easy it is to manage your tenancy and get in touch with us about housing online. There’s also lots more you can do through MySandwell – including requesting services and reporting problems to other parts of the council.”

To sign up for a MySandwell account
To use the new online housing service once you have signed up

To find out more go to contact housing webpage