Council gets 'good' rating for care service

Published 8th May 2019

The Short-Term Assessment and Reablement service run by Sandwell Council to support people in their home has achieved a “good” inspection report from the Care Quality Commission. 

The service operates seven-days-a-week to help people improve their independence following a hospital stay or by helping to avoid an admission to hospital altogether. 

The CQC inspection team spoke with staff, health professionals and the people who use the service and received consistently positive feedback about their experiences. 

The report praised the team’s work to maintain relationships and help people keep their independence for a long as possible and the team for building positive relationships. 

The report added: “People were supported by staff that we caring and compassionate and were treated with dignity. Staff felt well supported, felt valued and were happy in their role. 

It praises the registered manager, operations manager and service manager for working well to lead the staff team and to ensure a good service. 

The service got "good" responses for all five inspection sections, taking in caring standards, safety, effectiveness, responsive actions and how well the team was run. 

David Stevens, Sandwell Council's executive director of adult social care, health and wellbeing, said: “We are delighted to have received such a positive inspection report on the vital work we do to support people at difficult times. 

“The team deserves the praise from the inspection team for their work on giving a service we can be proud of providing. It is also pleasing to hear that our work in this area is much appreciated by the people who are supported by the service.”