Applying for Taxi and Private Hire licences

Taxi Licensing Frequently Asked Questions & Bulletin Board

New and renewal driver applications

When applying to become a licensed taxi driver you should have read the handbook and associated supporting information before completing your application. Please see the links below for these documents:

Medical Guidance

From 9 January 2023, as well as Sandwell Hospital conducting medicals, applicants will be able to have the medical carried out by their own doctor or any GMC registered medical practitioner, if they offer this service. Further guidance can be found on the medical guidance attachment above which you will need to take with you to your appointment together with the medical form.

For all appointments, if you wear glasses or contact lenses you MUST also take your last prescription with you so the medical examiner knows the strength of the lenses. If you do not take the prescription with you, you cannot be declared fit to drive.

For bookings with Sandwell Hospital please contact the Occupational Health and Wellbeing Service on 0121 507 3306 to make an appointment. If you fail to attend and have not cancelled your appointment giving 48 hours notice, you will still be charged for the appointment. Other providers may also make a charge if you do not attend your appointment.

Their address is:

Occupational Health Department
Sandwell Hospital
Courtyard Gardens
West Bromwich
B71 5HJ

All bookings for medical examinations are the responsibility of the applicant or licensed driver.  The Taxi Licensing Officer cannot provide advice, guidance or recommendations in respect of the providers of such medical examinations.

Where the Private Hire and Hackney Carriage Policy Handbook requires attendance in person at the Licensing Office this will be via a pre-booked appointment only.

When you apply you will also be required to upload a number of documents, for example:

  • A valid UK driving licence
  • A valid UK work permit, if applicable
  • A recent photo of yourself to appear on your licence
  • A current Enhanced DBS certificate, less than 3 months old
  • A wheelchair certificate, if driving a wheelchair accessible vehicle
  • The CSE (Child Sexual Exploitation), Safeguarding and Equality Awareness training certificate
  • The Sandwell Knowledge test certificate, less than 6 months old
  • A drivers assessment certificate from the Blue Lamp Trust less than 12 months old. You can visit their website for further details or to book an assessment.

To be able to apply, you will need to create an online account. Watch our video for more information about applying online and the information you will need.

Click on the button below and follow the instructions to create an account and submit an application.

Apply to become a taxi/private hire driver

Applying for a Private Hire Operator Licence

New and Renewal Private Hire Operator Applications

If you are applying to be a private hire operator or if you want to apply to renew an existing licence, you will need to create an online account.  Click on the button below and follow the instructions to create the account and submit an application.

Payment of the application fee for all application types is now online. If for any reason you cannot pay online the Taxi office will discuss other options with you which may include paying via chip and pin devices during an office appointment or card payment over the phone.

Apply to become a taxi operator

When you apply, you will be required to upload a number of documents which will include:

  • Basic DBS Certificate less than one month old if not a licensed driver (NB you can apply for this yourself online through the Government website.)
  • Public Liability Insurance (to the value of £2 million)
  • Planning permission to operate as a base from your address
  • Proof of Right to work in the UK
  • Current Driving Licence
  • The CSE (Child Sexual Exploitation), Safeguarding and Equality Awareness training certificate (also required for manager and base staff)

Applying for a private hire vehicle or Taxi Licence

New and Renewal Vehicle Applications

If you are applying for a new/replacement/transfer/renewal of an existing Private Hire or Taxi vehicle licence, you will need to create an online account.  Click on the button below and follow the instructions to create the account and submit an application.

Apply for a private hire vehicle or Taxi licence

When you apply, you will be required to upload a number of documents which will include:

  • V5 Vehicle Log Book
  • Vehicle Insurance Certificate that includes Hire and Reward
  • Current Driving Licence
  • Meter Calibration Certificate (Hackney vehicles only)
  • LOLER certificate if the vehicle is fitted with a tail lift
  • LPG Certificate if vehicle has been converted - less than 12 months old from UKLPG Installer
  • All vehicles must meet M1 Status

For vehicle applications a guide has been produced to support applicants with the requirement to provide M1 status for the vehicle with their application.

National Register of Taxi and Private Hire Licence Refusals and Revocations

On 22nd April 2022, Sandwell Metropolitan Borough Council took the decision to provide information to the National Register of Taxi and Private Hire Licence Refusals and Revocations (NR3).  This register is a mechanism for Licensing Authorities to share details of individuals who have had a Private Hire or Hackney Carriage Drivers licence application refused or an existing licence revoked. Further changes to the information to be shared will come into force later this year under the Taxi and Private Hire Vehicles (Safeguarding and Road Safety) Act 2022.

All new and renewal driver applications received by the Licensing Authority will be checked against the register as part of assessing whether the applicant is fit and proper to hold a driver licence. In the event that the Licensing Authority either refuses or revokes a driver licence, this information will be recorded on the NR3 Register. 
The Information recorded on the NR3 Register will be limited to:

  • Name
  • Date of Birth
  • Address and Contact details
  • National Insurance Number
  • Driver Licence Number
  • Decision Taken
  • Date of Decision
  • Date the Decision is effective from

Information will be retained on the NR3 Register for a period of 25 years.

The Licensing Authority has published a policy on the approach it will take to requests received from other Local Authorities for further information.  Information requests will be processed in accordance with the Data Protection Act (DPA) and General Data Protection Regulations (GDPR).  Any searches, provision or receipt of information of or under NR3 are necessary to the Licensing Authority’s statutory function of ensuring that all drivers are fit and proper to hold a licence.  It is not intended that any NR3 data will be transferred out of the United Kingdom.  If you wish to raise any issue related to the data protection legislation, including by relying on any of the rights afforded to data subjects under the GDPR, you can do so to the authority’s Data Protection Officer at This includes submitting a subject access request.

You have the right to make a complaint to the information Commissioner’s Office (ICO).  Advice on how to raise a concern about handling of data can be found on the ICO’s website.  The ICO can be contacted by calling 0303 123 1113 or 01625 545 745 or email

Associated documents:

The Data Processing Policy for the National Register of Hackney Carriage and Private Hire Licence Revocations and Refusals (NR3). 
The Council's Privacy Notice

Making a complaint 

Complaints can only be investigated if the driver or vehicle is identifiable. The easiest way to identify the driver or vehicle is to note the vehicle licence number which is displayed on the vehicle plate on the back of the vehicle, the internal plate which should be displayed on the dashboard of the vehicle or on the window sticker which should be displayed in the widows in the rear of the vehicle. Every driver will also be wearing a driver badge which includes their photo and their licence number.

You can ask you driver for a receipt at the end of the journey and can also ask them for the vehicle number. 

If you have booked a taxi through a taxi operator and have a complaint about your journey, such as the route taken or the fare charged, please speak to the taxi operator you made the booking with in the first instance.

If you have done so and are not satisfied with the response from the taxi operator, or you have a complaint about the drivers behaviour, you wish to report unsafe driving, or have a complaint about the taxi operator you made the booking through, please contact the Taxi Licensing Team via or via the phone on 0121 569 6655. We will require details about what happened, when it happened including the date and approximate time, and include any other details about the driver, the vehicle or the Operator you made a booking with or where you caught the Hackney Carriage vehicle from.

You can also send complaints to the Taxi Licensing Team if you have hailed a taxi off the street or from a rank and your complaint is about the driver's behaviour, the vehicle, the route taken, concerns about the meter being incorrect, overcharging, the driver refused to take a wheelchair user or not strapping a wheelchair in the vehicle correctly, or refusing an assistance dog.

If your complaint is about assault, verbal abuse, antisocial driving or road rage, unsafe driving or speeding or using a mobile phones or device whilst driving please report the incident to Police soon as possible.


Taxi and Private Hire Licensing Office, Waterfall Lane, Cradley Heath. B64 6RL.
Tel: 0121 569 6655

Please note that our preferred method of communication is by email.