The service is for people going through severe mental health crises
Referral route
They only take referrals from health professionals. If someone needs the service between 9am and 5pm they should get in touch with their doctors or someone from their mental health team. Out of hours, 5pm to 9am, they should contact their out of hours doctors service or Sandwell Hospital Accident and Emergency. These people can then refer the person by phoning us.
Specific ethnic group?
No
Summary of services
When someone is referred to our service, we aim to see them on the same day. One or two members of our team will meet the person, or their carer or family, to find out what the person's needs are. We will then decide whether our team is the best team to provide the support the person's needs. If we feel someone's needs can be better met by another team we can help them get in touch with this team. If we feel we can help the person through their crisis we will go about making a care plan with them. Care plans are usually made between ourselves and the person we will be supporting, with the person's family or carer sometimes involved. Care plans can give people a chance to take part in discussing and choosing the kind of support they will get. We hope that our support will stop someone from having to go into hospital. As well as giving our support, we encourage people to learn how to begin managing their symptoms themselves. We also give practical advice on things like housing and managing social circumstances, and we can help people get in touch with support groups.
