My Sandwell Login/Register

Reporting a repair | Sandwell Council

Supporting Sandwell with the cost of living

Supporting you to make the most of your money and find help if you need it. Find out more about how we're Supporting Sandwell. →

Reporting a repair

Nhood icon2

You should tell us as soon as possible when you think your home needs a repair.

Operations & Development Centre, Roway Lane, Oldbury B69 3ES 
Telephone: 0121 569 6000

You can report your repair by phone, in writing or online via MySandwell

When you report your repair (or if someone else is reporting it on your behalf) there is certain information  we will need from you. Please have the following details ready:

  • Your name
  • Your address and postcode
  • A phone number where we can contact you during the day
  • Tell us times / dates when someone will be in to allow access
  • Tell us as much about the repair as possible (the handy step-by-step guide at the back of this section may help)
  • Any special details the person coming to your home should know i.e. if you have a disability and need  time to answer the door

There is other information we may require depending on the type of repair.

For emergencies between 8pm - 8am please TEL: 0800 844 112