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Repairs appointments | Sandwell Council

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Repairs appointments

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We will send you an acknowledgement text message/email for each repair reported providing we have your correct contact details registered as a form of contact. We will remind you via text message 7 days, 24 hours and on our way prior to your appointment.

Where an appointment is required, you will be offered a morning, afternoon and avoid school run to suit your convenience. A unique passcode can be registered if you do not supply one the job number can be used. Please check these details match to ensure the caller is a Sandwell Council employee you can also call 0121 569 6000 to confirm the identity of the employee.

If you have reported the repair via the contact centre and the appointment is no convenient please call 0121 569 6000 if it has been raised via MySandwell you can amend the appointment up to 24 hours prior to the appointment  date.

Once an appointment has been made for you it is important that you are in when we call.

If you fail to contact us your repair will be cancelled.

Everyone who works for, or on behalf of Sandwell Council displays an identity card. You should insist that you are shown one before allowing anyone to enter your home.

If you are in doubt about the identity of a caller do not let them in. Take their ID; ask them to wait; shut the door; then call 0121 569 6000 and make sure they are who they say they are.

Never let anyone into your home, without first checking their ID.