Updates from the council on coronavirus

Check the latest advice on COVID-19 →

Coronavirus - support for adult social care and support providers

In addition to the support the Government is providing to businesses during COVID-19 and the support being offered to businesses by the council, the Adult Social Care directorate is also administering support aimed specifically towards providers of adult social care and support. 

If you are a business not operating in the adult social care and support sector then you may also find the council's webpage relating to coronavirus support for businesses useful.

If you are a provider of adult social care and support please read on.

Coronavirus (COVID-19): emergency funding for local government

On 19 March 2020, the Government announced additional funding for local government to help councils respond to coronavirus (COVID-19) pressures across all the services they deliver.

Further funding was announced on 18 April 2020.

In addition to the support provided by the Government through grant funding for small businesses, there is an expectation that part of the emergency funding provided to local authorities will be to support the provision of adult social care and support.

In response to this, Sandwell Council has made an offer to to its contracted providers as set out in the service specific letters below. In general, Sandwell Council's offer consists of three elements, these are:

1. The Core Offer 

The Core Offer is being made to all contracted providers or for providers this includes:

  • Ensuring prompt payment 
  • Relaxing all non essential monitoring and reporting, including key performance indicators 
  • Relaxing rules within contracts around sub-contracting to facilitate mutual aid where this is available 
  • Supporting with transport where staff use public transport, but restricted services make it difficult to travel to and from work 
  • Providing emergency short term supplies of personal protective equipment (PPE) to all providers with service users in Sandwell where they are unable to source their own supply 
  • Putting in place measures to help providers to source additional carer capacity to cover staff absence in emergencies. 

2. The Service Specific Element

The Service Specific Element is detailed in the letters by service type below. These contain parts of Sandwell Council's offer that are, for example, relevant to residential providers and not day care providers.

3. The Bespoke Element   

The Bespoke Element recognises that we are operating in  unprecedented times and this may leave some providers at risk of becoming financially unviable.

Where a provider identifies to us that the climate they are currently operating in presents a significant risk of becoming financially unviable, the Council may provide additional funding or other support to enable providers to break even and provide continuity of care.

In order to evaluate requests for support, providers will be expected to co-operate with an open book assessment of their finances and subject to the outcome of any assessment the Council may offer support.

The Council will not however contribute to profit or surplus that may have been planned or expected by providers.


Provider support claimed to date

As a result of the offers set out above the amount of money paid and/or claimed by providers and approved for payment to date is as follows. 

Please note these figures will be updated monthly  – last updated 27/05/2020 


Support to providers that Sandwell Council has contracts with

  Domiciliary care Residential care Other provision Total spent*
Support being offered £1,623.90 £13,243.00 £389,528.00 £404,394.90
*Total spent so far on supporting providers that Sandwell Council has contracts with in response to COVID-19. Total spent means funding or support that has already reached providers.


Support to providers that Sandwell Council does not have contracts with 

  Domicilary care Residential care Other provision Total spent*
Support being offered £914.10 £0.00 £0.00 £914.10
*Total spent so far on supporting providers that Sandwell Council has contracts with in response to COVID019. Total spent means funding or support that has already reached providers.

Infection Control Fund

In addition to the funding made available to local authorities to respond to coronavirus (COVID-19) pressures the Government has also announced that a further £600million is to be made available to councils to support providers with infection control measures. Information about this can be found here.

Primarily this money is to support care homes but the council does have some discretion in allocating this money and is currently looking at ways it can support a wider range of providers with funding around infection control, including homecare / domiciliary care, extra care and supported living providers.

As part of the Governments expectations attached to this funding, all councils were requested to submit a planning return and care home support template by the 29 May 2020.

Planning return submitted by Sandwell Council on the 29 May 2020

COVID19 Care Home Support Implementation Status Template

In the Grant Determination Letter for the Adult Social Care Infection Control Fund, the Government stipulated that local authorities must provide returns specifying how the grant has been spent and explaining how the expenditure meets the objectives of the fund.

The information below is taken from this return provided to Government, in line with the 26th June deadline, in respect of the first tranche of money received via the Infection Control Fund.


Local authority


Allocation of Infection Control Fund received as of 26 June


Allocation of Infection Control Fund dispensed as of 26 June


Under the grant condition, local authorities must allocate 75% of the first month’s funding straight to care homes within the local authority’s geographical area on a ‘per beds’ basis, including to social care providers with whom the local authority does not have existing contracts.


Please confirm whether your LA allocated 75% of the first month’s funding straight to care homes within the local authority’s geographical area



The grant conditions specify that the funding must be used for infection control measures and that at least 75% of the grant funding must be used to support the measures listed within the grant conditions, while the remaining 25% may be used on other COVID-19 infection control measures including payments to domiciliary care providers.



Care Homes

Domiciliary Care


Please indicate the number of providers who have received funding





COVID 19 Resilience Hotline 

In addition to the financial support identified above, Sandwell Council has established a COVID-19 Resilience Team to support providers with information, advice and guidance on a range of topics.  They are also the central point of communication between providers and The Council

The COVID 19 Resilience Team also includes expertise from our Public Health team including experts in infection control.

Contact the COVID 19 Resilience team via the COVID Portal

Alternatively you can contact them by email using COVID_Resilience@sandwell.gov.uk or by phone 0121 569 5214.