Waste and recycling services coronavirus update

Disposing of waste if you or someone in your home suspects they have coronavirus

Waste such as used tissues, disposable cleaning cloths and masks should be stored securely within rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. This should be put aside for at least 72 hours before being placed in your usual external household waste bin. Other household waste can be disposed of as normal.

Please do not put tissues, wipes, masks, disposable gloves or other personal hygiene products in your blue lid recycling bin - they are not recyclable. Always bag them and put them in the household waste bin.

Household Waste

Service status: Operating as normal

Advice: Try and put as little in your household waste (grey) bin as possible. Check that you are recycling all you can. Please do not be tempted to clear out your homes during this time as bins will be fuller than usual with more of us at home. Please make sure all rubbish and recycling is inside the bin and that the bin lid is closed.

Blue lid Recycling bin

Service status: Operating as normal  

Advice: Use our recycling guide to check that you are recycling all that you can in your blue lid bin. Crush and squash your recycling items in order to maximise space. Please make sure all rubbish and recycling is inside the bin and that the bin lid is closed.

Garden waste

Service status: Operating as normal

Advice: Garden waste collections have restarted and will take place every two weeks. You can find out your garden waste dates here

Please remember not to overfill your bin, making sure the bin lid closes and it’s easy enough to move. Extremely heavy bins cannot be emptied. Any garden waste that has been stored in bags should be emptied into the bin before collection. No extra garden waste at the side of bins will be collected. 

For more information on what can be recycled in your green lid bin visit our garden waste page

Food waste

Service status: This service is currently suspended

Advice: If you’re used to separating your food waste and putting it in the brown bin, please wrap it up and put it in your household waste bin.  For all households, please try to reduce the amount of food that is thrown away by encouraging your household to only buy what they need and to eat it before it goes out of date. Some food waste such as fruit cores, vegetable peelings and tea bags can be composted at home.

New and replacement bins

Service status: Reduced service

Advice: Please use this form to order a replacement domestic grey, blue lid recycling or garden waste bin or to let us know if any of your bins are damaged. Sorry, but we’re not delivering food waste bins yet as the service is still suspended.

Bulky items

Service status: Operating

Advice: Bulky item collections have now resumed. Please note, beds, mattresses and headboards will need to be left outside the property for 72 hours prior to collection. Book a collection here.

Household recycling centre (The tip)

Service status: Operating with some changes

Advice: The tip is open every day as normal, 8am-4pm, Monday to Sunday. In order to use the site you will need to book an appointment. Please check our operating arrangements before you visit and book a slot here

Trade waste and recycling collections

Service status: Operating as normal

Advice: We continue to provide collections to our trade waste and recycling customers. How to contact the trade team

Private waste removal

If you have undertaken a large clear out or home works, you may think of arranging private waste removal. Before you pay anymore to take rubbish away you must first check they have a Waste Carriers Licence. 

Advice on finding licensed/registered waste carriers and reporting fly-tipping. You can check this with the Environment Agency on 03708 506 506.

Burning rubbish

Please be considerate to other and do not burn rubbish in your gardens. More than ever, we all need fresh air – especially as people are staying at home. Garden fires are also dangerous and can get out of control and our emergency services are also under pressure at the moment. You can report an ongoing bonfire problem here.

Other advice and information:

  • Leave your bins out at the edge of your property by 6:45am
  • Make sure all rubbish and recycling is inside bins and that the bin lids are closed. Recycling should be placed loosely in the blue lid in.
  • Park considerately outside your homes so that our lorries can access your street and empty your bins
  • Remember to wash your hands before and after putting your bins out and bringing them in
  • Keep your distance to allow our crews to work and minimise risk of infection

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