Coronavirus - frequently asked questions about council services
Should I still pay my rent or Council Tax?
You must pay your rent and Council Tax if you are financially able to. If you are unable to pay, please seek advice. Don't just not pay - make sure you get advice about this.
There's also advice on claiming Universal Credit if your financial circumstances have changed.
How do I pay my rent or Council Tax if council buildings are closed?
You can make payments through our automated telephone service on 0300 456 0514.
If you have questions about your rent please email your local rents office - details are on this page.
I am concerned about debt to the council - what should I do?
If you are concerned about a debt to Sandwell Council and you need advice, call 0121 569 5333.
Is the tip open?
The tip at Shidas Lane is open every day 8am-4pm. You must book a slot - read about changes to the tip's operation before you go.
Can I still get in touch with the council online?
Please use our online services to report a problem or request a service and create a MySandwell account to manage your requests. Please bear in mind it may take longer than usual to deal with your request. Please use our online forms if you can as this frees up our staff to help people who don't have access to the internet, who are among the most vulnerable.
I have no family, friends or neighbours who can help me - what should I do?
We've issued advice for people who have no family, friends or neighbours and who are in urgent need of support.
How can I stay healthy while I'm staying at home?
How do I renew my parking permit?
Parking charges are currently suspended in Sandwell Council town centre car parks until 30 June 2020. Find out more about car parks.
What help are you giving to businesses?
Should I stay at home?
You must stay at home if you have coronavirus symptoms or if you live with someone who has symptoms. Check the latest NHS advice
- if you have symptoms, stay at home for 10 days
- if you live with other people, they should stay at home for 10 days
I have coronavirus symptoms - what should I do?
You must stay at home and only go out to get tested if you have symptoms. You can be fined if you fail to do this.
Check the most up-to-date Government advice on coronavirus.