Coronavirus - frequently asked questions

Alert level high


If you need medical advice go to NHS 111

Should I still pay my rent or Council Tax?

You must pay your rent and Council Tax if you are financially able to. If you are unable to pay, please seek advice. Don't just not pay - make sure you get advice about this.

You may be entitled to Council Tax Reduction, Discretionary Housing Payment or Local Welfare Provision.

If you can't pay your bills - get financial help.

There's also advice on claiming Universal Credit if your financial circumstances have changed.

How do I pay my rent or Council Tax if council buildings are closed?

You can pay your rent and Council Tax by Direct Debit, online or by phone.

Ways to pay your rent

Ways to pay your Council Tax

You can make payments through our automated telephone service on 0300 456 0514.

If you have questions about your rent please email your local rents office - details are on this page.

I am concerned about debt to the council - what should I do?

The Leader of Sandwell Council Councillor Yvonne Davies has announced the suspension of Council court action for debt during the Coronavirus crisis.

If you are concerned about a debt to Sandwell Council and you need advice, call 0121 569 5333.

Is the tip open?

The tip at Shidas Lane is open every day 8am-4pm. Only visit if it's absolutely essential and read about changes to the tip's operation before you go.

Can I still get in touch with the council online?

Please use our online services to report a problem or request a service and create a MySandwell account to manage your requests. Please bear in mind it may take longer than usual to deal with your request. Please use our online forms if you can as this frees up our staff to help people who don't have access to the internet, who are among the most vulnerable.

I have no family, friends or neighbours who can help me - what should I do?

We have created a list of helpful community groups who are offering assistance to people in isolation.

We've issued advice for people who have no family, friends or neighbours and who are in urgent need of support.

How can I stay healthy while I'm staying at home?

Check out advice from Healthy Sandwell on staying well.

How do I renew my parking permit? 

Parking charges are currently suspended in Sandwell Council town centre car parks until 30 June 2020. Find out more about car parks.

What help are you giving to businesses?

We're providing advice for businesses on our Think Sandwell website.

I've seen a business inflating prices - what do I do?

Report this to trading standards via the Citizens Advice service.

Should I stay at home?

You must stay at home if you have coronavirus symptoms or if you live with someone who has symptoms. Check the latest NHS advice

  • if you have symptoms, stay at home for 10 days
  • if you live with other people, they should stay at home for 14 days from the day the first person got symptoms

Read the NHS advice about staying at home.

What is social distancing?

Social distancing is about limiting the contact you have with other people.

We must all take measures to reduce close contact between people to reduce the transmission of coronavirus (COVID-19). People who are at increased risk of severe illness should particularly follow the advice on social distancing.

Check the advice on social distancing.

I have coronavirus symptoms - what should I do?

Get tested if you have symptoms.

If the result is positive, the track and trace service will be in touch.

Get a test for coronavirus

Check the most up-to-date Government advice on coronavirus.

Read our five top tips to help protect yourself and your community from coronavirus