Updates from the council on coronavirus

Check the latest advice on COVID-19 →

Coronavirus - frequently asked questions

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If you need medical advice go to NHS 111. Everyone must follow the rules on staying at home.

Stay at home

  • Only go outside for food, health reasons or work (where this absolutely cannot be done from home)
  • Stay 2 metres (6ft) away from other people
  • Wash your hands as soon as you get home

Anyone can spread the virus. Full guidance on staying at home and away from others.

Stay at home. Protect the NHS. Save lives.

Should I still pay my rent or Council Tax?

You must pay your rent and Council Tax if you are financially able to. If you are unable to pay, please seek advice. Don't just not pay - make sure you get advice about this.

You may be entitled to Council Tax Reduction, Discretionary Housing Payment or Local Welfare Provision.

If you can't pay your bills - get financial help.

There's also advice on claiming Universal Credit if your financial circumstances have changed.

How do I pay my rent or Council Tax if council buildings are closed?

You can pay your rent and Council Tax by Direct Debit, online or by phone.

Ways to pay your rent

Ways to pay your Council Tax

You can make payments through our automated telephone service on 0300 456 0514.

If you have questions about your rent please email your local rents office - details are on this page.

I am concerned about debt to the council - what should I do?

The Leader of Sandwell Council Councillor Yvonne Davies has announced the suspension of Council court action for debt during the Coronavirus crisis.

If you are concerned about a debt to Sandwell Council and you need advice, call 0121 569 5333.

Will bin collections still happen?

We are doing our best to continue to collect general waste, recycling and food waste bins as usual.

Garden waste and food waste collections have been suspended so we can concentrate on weekly bin collections. Please do not put your garden waste or food waste out for collection at the moment.

We are not taking bookings for bulky waste collections, bin replacements, repairs or new bins so we can prioritise bin collections. The tip at Shidas Lane, Oldbury, is closed. For updates check our bins webpages.

Is the tip open?

The tip at Shidas Lane is open weekdays 10am-2pm. Only visit if it's absolutely essential and read about changes to the tip's operation before you go.

What is shielding?

Here's a useful video describing what shielding is and who it affects.

Are council buildings open?

Council buildings are closed to the public. Check which buildings are closed.

Can I still get in touch with the council online?

Please use our online services to report a problem or request a service and create a MySandwell account to manage your requests. Please bear in mind it may take longer than usual to deal with your request. Please use our online forms if you can as this frees up our staff to help people who don't have access to the internet, who are among the most vulnerable.

I have no family, friends or neighbours who can help me - what should I do?

We have created a list of helpful community groups who are offering assistance to people in isolation.

We've issued advice for people who have no family, friends or neighbours and who are in urgent need of support.

How can I stay healthy while I'm staying at home?

Check out advice from Healthy Sandwell on staying well.

How do I renew my parking permit?

Parking charges are currently suspended in Sandwell Council town centre car parks until 30 June 2020. Find out more about car parks.

What help are you giving to businesses?

We're providing advice for businesses on our Think Sandwell website.

I've seen a business inflating prices - what do I do?

Report this to trading standards via the Citizens Advice service.

Should I stay at home?

You must stay at home if you have coronavirus symptoms or if you live with someone who has symptoms. Check the latest NHS advice

  • if you have symptoms, stay at home for 7 days
  • if you live with other people, they should stay at home for 14 days from the day the first person got symptoms

Read the NHS advice about staying at home.

What is social distancing?

Social distancing is about limiting the contact you have with other people.

We must all take measures to reduce close contact between people to reduce the transmission of coronavirus (COVID-19). People who are at increased risk of severe illness should particularly follow the advice on social distancing.

Check the advice on social distancing.

I have coronavirus symptoms - what should I do?

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Use the 111 coronavirus service

Only call 111 if you cannot get help online.

Check the most up-to-date Government advice on coronavirus.

Read our five top tips to help protect yourself and your community from coronavirus