Coronavirus - get emergency help

Government national restrictions are in place from Thursday 5 November

Advice for the clinically extremely vulnerable

The government has published guidance for everyone in England who has been identified as clinically extremely vulnerable. If you are in this group, or you have a child in this group, you will previously have received a letter from the NHS or from your GP telling you this. You, or your child, may have been advised to shield in the past.

From Thursday 5 November, if you are in this group, the government strongly advises you to stay at home at all times, unless for exercise or doctors’ appointments.

The government will write to those people who are identified as being clinically extremely vulnerable in the coming days.

Read the government guidance about clinically extremely vulnerable people on the website

Need help?

If you need urgent, practical support to stay at home, help is available.

Register with the government to receive support from the council

If you cannot use the online form call or if you urgently need help or support and you have no family or neighbours to help you, please call 0121 569 2266 (option 2).

If you are not classed as clinically extremely vulnerable but need help because you are self-isolating please fill in our online form to get emergency help.

We will do our best to help to enable you to access food deliveries and general support.

Please remember:

  • If anyone turns up saying they are from the council and we haven’t called you first (and they don’t have council identification) do not let them in.
  • If the council is helping you at this time our staff will not ask for payment.
  • Do not hand over money to a stranger and never share your PIN number.