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Job applicants charter | Equality in employment | Sandwell Council

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Equality in employment

Job applicants charter

Sandwell Council is committed to its Equality Policy and all job applicants will be treated equally and fairly throughout the recruitment and selection process.

We will make every effort to ensure that you are dealt with to the following standards:

  • You will be treated in a polite and helpful manner at all times.
  • We will try to take account of any particular needs you advise us of in relation to the recruitment and selection process.
  • Whenever we contact you we will give you the name and telephone number of someone who will deal with any queries you may have.
  • Your online application will be dealt with efficiently and confidentially:
    • Submitted application forms are acknowledged via email. 
    • You will be informed if you have been shortlisted for interview within 28 days of the closing date.
    • You will be advised within 10 working days of the result of any interview or selection test that you have taken part in, and you will have the right to discuss the results with the chairperson of the interview panel.
    • You will be kept informed of any delays that may occur in the recruitment and selection process, together with the reasons for them.
  • All information provided to you will be:
    • Written in plain English.
    • Up to date, accurate and produced to professional standards.
    • Produced in large print format or Braille where requested.
  • To ensure fairness for all applicants, only applications received by the date the job closes will be considered.
  • All decisions will be made in line with the Council's Recruitment and Selection approach and Equality Policies.
  • All decisions will be made on merit and in line with the job and skills requirements already set for the vacancy.
  • On request we will provide feedback to candidates on reasons for non-selection either at the shortlisting stage or following interview.
  • We will take seriously any complaints or concerns you may have about your treatment during the recruitment and selection process. We will investigate these promptly in line with the standards below.

Recruitment and selection complaints procedure

Internal complainants

Current council employees should follow the established grievance procedure.

External complainants

If you are external to the council you must write to the service manager, within the service area, to which you are applying as soon as possible after, but in any case within 20 working days of, the event taking place.

The service manager, in conjunction with the relevant senior HR consultant will respond to your complaint in writing within 10 working days of receipt of your letter. If you are dissatisfied with the response received you should write to the Executive Director of Resources within five working days stating why you wish to appeal against the decision.

The Executive Director of Resources, or their designated officer, will investigate the matter fully and advise you of the outcome within 10 working days of receiving your appeal.

All complaints will be treated in confidence. The filing of a complaint will not affect your future treatment in terms of recruitment, selection, promotion or services provided.

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