Report a repair
Reporting repairs during the coronavirus pandemic
We are currently prioritising our repairs workloads so we can focus on emergency repairs only.
Please do not log non-emergency repairs online or by phone as this puts extra pressure on our staff and the repair won’t be processed.
Here’s a list of emergency repairs:
- No electricity
- No heating or hot water
- Burst pipe
- Front or back door not secure
- Boarding up needed of a window or door
- Leaking roof
- Toilet not working when it’s the only toilet in the house
- Blocked drain
For the above emergency repairs only call 0121 569 6000.
If you can smell gas, call the National Gas Emergency Number - 0800 111999
If your repair is not classed as an emergency by the call centre, it will not be logged and you will be asked to call again at a later time.
Please only call if it’s an emergency – this will allow us to help tenants reporting emergency repairs.
Thank you for your patience.
We provide an emergency call-out service for emergency repairs outside normal working hours.