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Pay your rent | Sandwell Council

Pay your rent

If you don't pay your rent by Direct Debit, we would like to hear from you. Please fill in our survey.

There are several easy ways to pay your rent.

Paying by Direct Debit

Direct Debit logoDirect Debit is the safest and easiest way to pay your rent.

With a Direct Debit you tell your bank or building society that you want us to take your monthly rent payments direct from your account.

To set up a Direct Debit online you need to be registered for a MySandwell account, if you don’t have a MySandwell account you can register here.

Once you have registered, go into 'My Accounts', validate your rent account and you will be able to set up a Direct Debit.

Alternatively you can set up a Direct Debit by calling us on 0121 368 1166.  You'll need your account name, personal bank account number and sort code. 

Changes to an existing Direct Debit

If you already have a Direct Debit set up and you want to change the date of collection to either the 1st, 5th, 15th or 28th monthly, or to a weekly (Friday only) collection, please email rent_accounting@sandwell.gov.uk with your name, address, rent account number and state the new date or frequency you would like.

If you need to update your bank account details you will need to submit a new Direct Debit form, this will overwrite your existing instruction to your bank. To make the changes online, you need to be registered for a MySandwell account, if you don’t have a MySandwell account you can register here.

Once you have registered, go into 'My Accounts', validate your rent account and you will be able to set up a Direct Debit.

Alternatively you can make the amendments to your Direct Debit by calling us on 0121 368 1166.  You'll need your account name, personal bank account number and sort code. 

Paying online

If you prefer you can pay your rent on the web with your Visa, MasterCard, Solo, Visa Delta, Visa Electron or Maestro cards.

Other ways to pay

You can also pay over the telephone, in person, or by standing order.

If you don't pay your rent by Direct Debit, we'd like to hear from you. We're looking at why some tenants may not be comfortable paying by Direct Debit. So, if you don't choose to pay your rent by Direct Debit, tell us why by filling in our survey.

View your rent balance

You can check the balance on your rent account before you pay.

Having trouble paying your rent?

If you are having trouble with paying your rent or are in arrears with your payments please visit our rent arrears page for advice.