Pay your rent
There are several easy ways to pay your rent.
Paying by Direct Debit
Direct Debit is the safest and easiest way to pay your rent.
With a Direct Debit you tell your bank or building society that you want us to take your monthly rent payments direct from your account.
Set up a Direct Debit
Alternatively you can set up a Direct Debit by calling us on 0121 368 1166. You'll need your account name, personal bank account number and sort code.
If you prefer you can pay your rent on the web with your Visa, MasterCard, Solo, Visa Delta, Visa Electron or Maestro cards.
Other ways to pay
You can also pay over the telephone, in person, by post or by standing order.
View your rent balance
You can check the balance on your rent account before you pay.
Having trouble paying your rent?
If you are having trouble with paying your rent or are in arrears with your payments please visit our rent arrears page for advice.
Rent free weeks
You should now have received your letter setting out your rent and service charges from 6 April 2020. Rents have increased by 2%. This is the first time in four years they have increased.
Rents are now collected over 52 weeks, not 48. This means there are no longer rent free weeks.
If you pay by Direct Debit you do not need to take any action.
If you pay weekly and you would prefer not to pay rent during particular weeks, you will need to make sure your rent account is in credit before you miss a week. You can overpay your rent and check your rent balance using your MySandwell account.
Here's an example of how you can overpay your rent:
Mr S would prefer not to pay rent for the two week Christmas period. His normal rent is £80 per week. Throughout the year he has overpaid his weekly rent and now he has £160 of credit on his account so he can miss his payments over Christmas if he wants to.
If Mr S only paid £80 rent each week throughout the year, he would need to continue to pay over Christmas. Otherwise, he would be in rent arrears and is at risk of action being taken against him.
If you are struggling to pay your rent, you can contact the rent team on 0121 737 5148.