My Sandwell Login/Register

Energy Bills Rebate - Frequently asked questions and information about error codes | Council Tax Energy Rebate - what you need to do next | Sandwell Council

£150 Council Tax Energy Rebate - what you need to do next

The Council Tax Energy Rebate is a £150 payment to help with the cost of energy bills. The funding is provided by the Government and paid out by the Council. Find out what you need to do next. →

Council Tax Energy Rebate - what you need to do next

Energy Bills Rebate - Frequently asked questions and information about error codes

Here you will find answers to your questions about the Energy Bills Rebate and information about why you may have received an error code when you applied.

Q. I received a letter telling me to apply for the Council Tax Rebate but I've already applied.

  • If you applied to have your rebate credited to your Council Tax bill but you've received a letter asking you to apply again, please ignore the reminder. If you have received a reminder asking you to apply again and you have already applied or been paid your rebate, you can also ignore this letter.

Q. I've received an error code - what does it mean?

  • Error 36 means we already have your bank details and your payment has been processed (check the account you pay your Council Tax from) or you are attempting to apply for the wrong grant/rebate. Please ensure you select Sandwell from the list of councils and ‘Energy Support Payment’ when making your application.
  • Error 107 means you (or someone in your household) have already applied for the rebate and asked us to credit your Council Tax account. You cannot change this request.
  • Error 14 means the property isn’t in our system, or you have entered an incorrect property reference number. Please check your property reference number and try again. Find your property reference number by entering your postcode on the government website and making a note of the local authority reference number shown for your property.
  • If you are asked for a Quick code – you should not need this code to apply if you are a Sandwell Council resident. Please apply by going to the form on the GrantApproval website and following the instructions. You don't need to fill in the Quick code box.
  • If you are unable to tick the box to accept the terms and conditions, please try again using another device. If you can't do this via your phone, please use a laptop or desktop computer.

Q. What if I don't have a bank account to receive the payment?

A: You will need to fill in the online form and request for the payment to be made against your Council Tax bill. This will be credited against your balance later in the year. We do not currently have a date for when credits will be made on Council Tax bills.

Q. When will I receive the payment if I pay Council Tax by Direct Debit?

A. Payments have now been processed for the majority of Sandwell households in Bands A to D (almost 70,000) that pay their Council Tax by Direct Debit.
There are around 5,000 accounts that are paid by Direct Debit, but where an automatic payment could not be made. This could be for a number of reasons, the main one being that the name on the bill and the Direct Debit are not an exact match, or a third party is paying the Direct Debit on the customer’s behalf. You will receive a letter if you pay by Direct Debit and your payment could not be made automatically, and you will need to apply for the rebate online.

Q. What will the payment say on my bank statement?

A. The payment will be for £150 from Sandwell MBC with a reference number starting E08000028.

Q. When will I receive my payment if I had to apply for the rebate?
A. Payment of applications will start being made in May 2022. Applications close on 31 July 2022. If you haven't already applied, go to the main Energy Bills Rebate webpage and read the instructions there on how to apply.

Q. How do I find my property reference number?
A. Find your property reference number by entering your postcode on the government website and making a note of the Local authority reference number shown for your property.

Q. Is the Energy Rebate available for people who don't pay Council Tax due to receiving benefits?
A. Yes, accounts that are in receipt of Council Tax Reduction (CTR) are eligible and need to apply using the online form.

Q. How do I find out what band my property is in?
A. This can be found on your Council Tax demand notice or by checking on the government website.

Q. What if I don't have the internet to apply?
A. If you don't have the internet, please ask a friend or family member to help you by filling in the form on your behalf.

Q. I don't have an email address - what should I do?
A. If you don't have an email address, please ask a friend or family member to help you by filling in the form on your behalf. You can also search online how to set up a free email address.

Q. What is the Energy Rebate?
A. This is a one-off payment of £150 payable to every eligible household in Council Tax Bands A-D to help with rising energy costs. Although the payment is made by local authorities using Council Tax data, the payment is from the Government to offset the rise in energy bill prices and is not related to Council Tax. 

Q. Do I have to repay the £150?
A. No, the £150 does not need to be repaid.

Q. Can the £150 be paid on my Council Tax account?
A. If you have to apply for the payment, you can choose if you wish to have the money paid directly to you or taken off your Council Tax account. 

Q. Do I have to give you my bank details again if I already pay by Direct Debit?
A. No, we will use the Direct Debit details we hold on the Council Tax system.

Q. Who is eligible for this payment?
A. The Government guidance states that the following criteria must be met on 1 April 2022 for households to qualify:

  • The property is valued in Council Tax band A - D. This also includes a property that is in receipt of a disabled reduction that has now been reduced from a valuation band E to a valuation band D.
  • The property must be occupied
  • The property must be someone's sole or main residence
  • Payments must be made to the liable council tax payer
  • The property must be a chargeable dwelling, properties with a Class N,S,U or W exemption will also be eligible
  • Accounts in receipt of Council Tax Reduction (CTR) will be eligible.
  • Any properties that are unoccupied, classed as a second home, or the liable party is a local authority, corporate body, housing association, or government body, will not be eligible for the £150 Energy Rebate.

Q. How do I access the Discretionary Fund for households in Bands E to H and what is the criteria?
A. The Government will provide further funding which will enable the council to provide support to households that fall into valuation bands E - H. Our discretionary policy is currently being considered and once this has been finalised, any household that meets the criteria will be contacted.

Q. How will I receive my payment if I am a non-Direct Debit payer?
A.  If you don't pay by Direct Debit you need to fill in the online form - go to the main Energy Bills Rebate webpage and read the instructions there on how to apply.

Q. Is the amount based on earnings/income?
A. No, it is a one off £150 payment per occupied household in bands A - D, with a discretionary policy for bands E - H

Q. Is the amount per person or per household?
A. There will be one payment per qualifying household

Q. What if I fail to apply within the required timeframes?

A. We will apply £150 to your existing Council Tax account.  If you have nothing to pay we will send you a cheque for the £150.  If you have an amount outstanding we will use this to off-set against your arrears, initially to the current financial year but if necessary to a previous years outstanding debt.

Q. What if my bank wants to use the £150 payment to pay off some of my overdraft?

A. The National Debt Line provide a sample letter for customers to use you experience such a situation.

Q. Where can I find out more about the rebate?

A. The Government has provided a leaflet regarding the rebate as well as a fact sheet to assist. You can also find out how to save energy and reduce your bills.

Pages in "Council Tax Energy Rebate - what you need to do next"

  1. Council Tax Energy Rebate - what you need to do next
  2. You are here Energy Bills Rebate - Frequently asked questions and information about error codes