The household canvass 2021
Frequently asked questions about the 2021 household canvass
Here we give the answers to some frequently asked questions about the 2021 Household Canvass.
Do I need to respond to the letter you send?
Read your letter carefully. It will state at the top if you need to respond or not.
If the details for the people in your household are correct and it states at the top of the letter you do not need to respond unless something is wrong, then you don’t need to do anything.
If you need to respond because the details shown for your household are incorrect or need updating, then you can respond either online or by phone. Read your letter for the details.
Why isn’t there an option to respond by post with my letter?
We’re confident that the majority of information we hold for households is correct.
If your letter states to only get back in touch with us if the information for your household is wrong, then you will need to do this either online or by phone.
Why have I not received a prepaid envelope to return my letter?
We’re confident that the information we hold for the majority of households is correct and that most people will not need to let us know of any changes. We are asking our residents who receive letters at the beginning of August to only respond to the form if there is a change to be made and that residents do so only online or via the telephone. For this reason a Freepost return envelope is not included like previous years.
For those households who receive a letter asking them to confirm details for their household regardless of whether the information we hold is correct or not, there are several options for letting us know.
You can confirm or change the details we hold for your household online, by phone or by text.
You would only need to post your form back if you are unable to use the phone number, text facility or website.
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