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Taxi and Private Hire licences | Sandwell Council

Updates from the council on Covid-19

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Taxi and Private Hire licences

Sandwell Council Taxi Licensing is continually reviewing the Central Government and Public Health England advice to keep the public and its staff safe.

Drivers should continue to check the website for any changes to requirements for document submissions and attendance at the Licensing Office.  

Where the Private Hire and Hackney Carriage Policy Handbook requires attendance in person at the Licensing Office this will be via a pre-booked appointment only.  Please note wherever possible alternative arrangements are being implemented to minimise the requirement to attend the office and this may include submission of documents via email to taxi_licensing@sandwell.gov.uk or by pre-arranged video calls.   

Driver renewals will be processed as normal with all applications made via email.  Any requirement to attend the office will be by appointment only as required by the Taxi Licensing Team.

Vehicle renewals will also be processed as normal with the application made via email along with all the necessary documentation.  The Taxi Licensing Team may not issue a new vehicle plate at the time of processing the license application.  Instead an exemption letter may be provided that will allow the vehicle to operate with expired plates until the arrangements can be made to issue the plates of the guidance changes.

Sandwell Council will not be issuing any new driver badges or new vehicle applications plates until further notice. Applications can still be submitted but processing times are taking longer.  All applicants are therefore encouraged to submit renewal applications well in advance their license expiry date.

Payment of fee options include paying via chip and pin devices during an office appointment, card payment over the phone or you can choose to pay online.  If you select to pay online a request for payment will be sent to you by the Taxi Licensing Team to your email account.  Information on how online payments work can be found here.

The issuing of plates and/or badges may not occur at the same time as the license.  Alternative arrangements may be made to collect plates and/or badges at a later date.

Central Government and Public Health England guidance will be followed by our staff at all times during an appointment.  All applicants should be aware they will be asked to follow this guidance both before and during their appointment. 

A more detailed summary of the changes is available here

With the exception of these interim changes the Private Hire and Hackney Carriage Licensing Handbook provides all the information a current licensed driver will require.

Further Covid-19 prevention advice is available for Taxi Drivers. You should also keep up to date with the latest Government information on face coverings and when to wear one.

These frequently asked questions and answers about Covid-19 for Taxi drivers may also help you with your enquiry. You should also keep up to date with the latest Government information on face coverings and when to wear one.

If you have a complaint about a taxi driver/company you can call the Taxi Licensing Team on 0121 569 6655 or email your complaint to taxi_licensing@sandwell.gov.uk including details about what happened, when it happened including the date and approximate time, and include any other details about the driver, the vehicle or the Operator you made a booking with or where you caught the Hackney Carriage vehicle from.

The current Government guidance allows taxi drivers to continue to work, however they do not have to.  If you would like to book a taxi please contact a licensed private hire operator direct to check availability.

Office opening hours are subject to change at this time.  Anyone attending will be by appointment only.  This will be arranged with you by the Taxi Licensing Team.

Please contact them by email at taxi_licensing@sandwell.gov.uk and await advice on whether you are required to attend an appointment.

 

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