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What do I do if my bin wasn’t emptied because waste was wedged in? | What do I do if my bin hasn't been emptied? | Sandwell Council

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What do I do if my bin hasn't been emptied?

What do I do if my bin wasn’t emptied because waste was wedged in?

Sometimes some or all of the rubbish, recycling or garden waste gets wedged in the bin and won’t come out when it is tipped into the collection vehicle. 

If this happens, the collection crew will programme the bin lift mechanism to give the bin extra shakes to try and loosen the waste.

If this doesn’t work we will have to leave your bin either fully or partially unemptied and you will need to loosen the waste/recycling/garden waste that is wedged and/or remove some of the contents so that the bin will empty on your next collection.

Collection staff are not allowed to reach into any bins to loosen or remove contents to enable collection/emptying.  

These are the types of waste that are prone to getting wedged in bins:

  • Garden waste in the garden waste bin - if allowed to decompose in the bin and contains a lot of grass cuttings
  • Duvets in the household waste bin – please roll up so that it is smaller than the bin size and tightly secure before putting in your household waste bin. Alternatively, take bedding to the household waste and recycling centre
  • Jamming waste of any type into any bin and standing/sitting on the bin lid can compact waste so that it gets wedged in and can damage the bin