Phone survey about your bin collections

If you live in Sandwell, you may receive a phone call from a company asking you about your bin collections and street cleaning.

The survey will only ask general questions and you won’t be asked to disclose any personal information. Any feedback you give will be treated anonymously and will help us to improve our services.

Our waste contractor Serco requests that this survey is done every three months with 300 residents.

This survey is carried out by Future Thinking, an independent company who are employed by a range of organisations in the UK, including police authorities, councils and government departments. Future Thinking are registered with the Information Commissioner's Office, compliant with the UK Data Protection Act 1998 and are company partners of the Market Research Society (MRS).

Residents who receive one of these calls may notice the company is calling from a 01494 number - this is because their offices are in High Wycombe.


Biennial Door to Door Survey 2019

The next biennial waste and cleansing survey is currently taking place, in October 2019.

This survey is commissioned every two years by the Sandwell Waste Partnership.  It aims to explore levels of satisfaction and resident preferences, attitudes and behaviours in waste, recycling and cleansing services.

The survey targets a sample of 1000 residents proportionately across the boroughs six towns and is being carried out by Future Thinking (details above).  

The data and report produced as a result of the survey will be used by Serco and Sandwell Council to improve services and will help identify trends and areas for further exploration.