New benefit notification letters - Important Information
Please note that during the period 3rd March 2023 to 8th March 2023 we will be working to send out the new Housing Benefit and Council Tax Reduction notification letters for the financial year 2023/24. These letters will be dated 11th March 2023.
You will still be able to access our services as normal including those that are online, however as we will have no access to up to date computer records at this time we will be unable to process any information that you provide to us during this period. Throughout this period, it will also not be possible to access the online Landlord Portal.
Normal processing will restart from 9th March 2023 and notification letters will be sent out to reflect any changes in circumstance from this point onwards. You may experience some delays as we work to clear outstanding changes we may have accumulated whilst our systems are unavailable.
Once you have received your new notification letter for 2023/24 remember to tell us about any change in circumstance which might affect your Housing Benefit and/or Council Tax Reduction.
If you want to see the details of your Housing Benefit or Council Tax Reduction claim you can view your benefits online through your My Sandwell account. To do this and find out information about other council services login to your My Sandwell account or register online.