Updates from the council on coronavirus

Check the latest advice on COVID-19 →

FirstStop Advice Line

This record is classed under Social care information and advice, Support services, Housing advice.

Service Provider NameFirstStop Advice Line
ServiceFirstStop Advice is an independent, free service offering advice and information for older people, their families and carers about housing and care options in later life
Address3Advice Line only
Where do they provide service from?From the Advice Line below
Telephone0800 377 7070
Emailinfo@firststopadvice.org.uk
Websitehttp://www.firststopcareadvice.org.uk
Area coveredNationwide
Who is the service for?Older people, their families and carers
Referral routePlease call or email
Specific ethnic group?No
Summary of servicesThe FirstStop service spans housing, care, finance and rights and is delivered through their website, telephone Advice Line and a network of local and specialist partner organisations. The service covers: Care and support - in your own home, in specialist housing or in a care home.
Housing - services to help you manage well at home and maintain independence, information about moving somewhere more suitable.
Finance - paying for care including benefits and allowances, Council and NHS funding, insurances, financial planning and financial products.
Your rights - the law, standards you should expect, how to get what you are entitled to and advocacy services that can support you.
When are the services run?Monday to Friday
Time details9am - 5pm
RemitTo provide clear and independent information and advice on care and housing for older people
Chargeable service?No
Total capacity of serviceNot applicable
Transport ProvidedNot applicable
CQC RegisteredNot applicable
Sandwell Approved ListNot applicable
DisclaimerInclusion in this directory does not imply that Sandwell Council endorses the organisations and no responsibility is assumed for the information in their entries or their services. For terms and disclaimer see below. Directory last updated October 2019.

Search the directory:

Enter a word or phrase to search for. Use a comma to separate a list of words or phrases when you want to search for all of them e.g. short breaks, holidays, days out. Records will be shown that contain any of the words and/or the exact phrases you have listed.

Advanced search