MySandwell will be unavailable on Sunday 23 February

Due to essential maintenance, MySandwell will be unavailable between 8am and 4pm on Sunday 23 February. Sorry for the inconvenience.

One Stop Shop

Our One Stop Shop can be found in the reception of the Sandwell Council House, Freeth Street in Oldbury.

Please note: If you're using a Sat Nav or looking for a map online please use this post code - B69 3DB.

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Opening times

  • Monday: 8.45am - 5.30pm
  • Tuesday: 8.45am - 5.30pm
  • Wednesday: 9am - 5.30pm
  • Thursday: 8.45am - 5.30pm
  • Friday: 8.45am - 5.00pm
  • Saturday: Closed
  • Sunday: Closed


You can access the following services at the One Stop Shop:

  • Benefits: Monday, Tuesday and Thursday, 8.45am - 5pm, Wednesday 9am - 5pm, Friday 8.45am - 5pm (last ticket 4.45pm).
  • Business rates: By appointment only. Appointments are only available Tuesday to Thursday.
  • Cashiers services: Monday, Thursday and Friday: 8:45am to 4:45pm, Tuesday and Wednesday: 10:00am to 3:00pm
  • Connexions services: Monday, Tuesday, Thursday and Friday, 10am - 4.15pm, Wednesday 1pm - 4.15pm (Drop-in service).
  • Education services: Monday, Tuesday, Thursday, Friday: 8.45am - 1pm, and Wednesday: 9am - 1pm. (Last tickets 12.45pm).
  • Housing: Monday, Tuesday, Thursday, 8.45am - 5.30pm (last tickets 5pm), Wednesday 9am - 5.30pm, (last tickets 5pm), and Friday 8.45am - 5pm (last ticket 4.30pm).
  • Think Sandwell: Monday, Tuesday, Thursday and Friday 8.45am - 5pm and Wednesday 9am - 5pm - (last ticket 4.45pm)
  • Parking fines and permits: Monday to Friday, 9am - 4.30pm.
  • Planning and building regulations service: Monday, Tuesday and Thursday, 8.45am - 5.30pm, Wednesday 9am - 5.30pm (last ticket 5.15pm) and Friday 8am - 5pm (last ticket 4.45pm).
  • Transport Services: Monday and Wednesday 10am - 1.30pm (appointments only). 
  • Welfare rights: Monday to Friday 9am - 5pm (appointments only).

Please be aware the last ticket for some services will be issued 15 minutes before closing time.


Parking for the One Stop Shop is available on Freeth Street with a pay and display facility and disabled bays. A long stay car park which is situated off Dudley Road East is also available.

Other council offices

We also have other offices that you can visit.