Councilllors on front line for Customer Service Week
Published 6th October 2017
Councillors at Sandwell Council marked National Customer Service Week (2-6 October) by joining staff on the frontline.
From taking part in trading standards operations and fly-tipping patrols to helping out at the contact centre and visiting residents in their homes, cabinet members got first-hand experience of a wide range of council services.
A number of workshops also took place with frontline staff offering ideas to improve the customer experience for residents.
Digital coffee mornings were held at Sandwell Local offices and at Oldbury Library to show people how to get online and how to sign up for a MySandwell account and use the services it offers.
Council leader Councillor Steve Eling said: "Customer Service Week was the perfect opportunity for us to shadow staff and celebrate the excellent work they are doing day in, day out for the people of Sandwell.
"It also gave us the chance to talk with frontline staff and directors to get their ideas on how we keep improving services that the council provides and make sure we’re meeting the needs of our residents."
The wide range of cabinet member visits included:
- Councillor Steve Eling joined trading standards operations, finding out how the team protects people by cracking down on unsafe goods and illegal tobacco and tackling scams and doorstep crime.
- Councillor Syeda Khatun helped out at the front desk at Smethwick Local office and took part in a neighbourhood walkabout.
- Councillor Steve Trow shadowed contact centre staff taking calls on anything from housing to revenues and benefits, met successful apprentices and heard how the council trains staff to answer calls.
- Councillor Paul Moore spent time with the planning team, examining plans for new developments and going out with enforcement officers to inspect properties.
- Councillor Kerrie Carmichael met the housing repairs team and went out to see repairs being carried out at a tenant’s home.
- Councillor Richard Marshall joined grounds maintenance staff to see the work they do at Smethwick Hall Park and visited Oak House Museum with chief executive Jan Britton to look at developments there.
- Councillor Simon Hackett supported a session for young people at the Blast Youth Club based at Wednesbury Cricket Club.
- Councillor Elaine Costigan joined fly-tipping patrols with the newly-launched rapid enforcement team that has issued 27 maximum £400 fines since it started in May.
- Councillor Ann Shackleton visited Prevention Stores and a resident’s home to learn about Telecare equipment and services that help people live safely and independently in their own homes.
- Councillors Khatun, Trow and Costigan also attended the Safer 6 campaign roadshow in Oldbury Civic Square, along with Oldbury town councillors.