Payments will be unavailable on Friday 6 December, 8am-2pm

Due to essential systems maintenance, we will be unable to accept payments online, by phone or at our offices between 8am and 2pm on Friday 6 December. Apologies for any inconvenience. This does not affect ticket bookings for Santa at the Valley →

How we collect your personal information

The council collects your personal information in the following ways:

  • Face to face meetings with council officers
  • Through electronic or paper forms
  • When you talk to one of our officers by phone
  • Emails
  • Fax messages
  • When you visit any of our offices, buildings or council-managed locations.
  • Documents you give to us.
  • On CCTV

We might also collect your personal information indirectly from:

  • Other public authorities
  • Employment agencies
  • Educational institutions
  • Council residents
  • Legal representatives
  • Charitable organisations
  • Housing Associations
  • Private landlords