Other ways to contact the business rates team
Contact us by phone
To make a payment call 0300 456 0514 (available 24 hours a day).
For enquiries call us on 0121 368 1155. Our normal office opening hours are 8.30am to 5pm Monday to Friday.
Our telephone service is designed to answer frequently asked questions and allows you to provide us with information.
If you have a more complex or difficult enquiry then you will be transferred through to one of our advisors. Please note - this transfer is only available during the daytime.
Write to us
You can write to us at:
Business Rates Enquiries
PO Box 10597
Please note: Where there is a valid reason to do so, information that we collect when dealing with your Business Rates may be shared with other council departments.