Sandwell Council House reception will be closed from 1pm on Tuesday 21 May

The main reception at Sandwell Council House, Oldbury, will be closed from 1pm on Tuesday 21 May due to Annual Council. The reception will re-open as normal at 9am on Wednesday 22 May. Access council services online →

Advice for tenants with boiler problems

Our repairs team are getting a lot of calls from tenants with boiler problems.

Many of the problems are being caused by the boiler’s condensate pipe freezing.

If your boiler has started gurgling and then locks down, this might be the problem and you can safely fix this yourself.

Try pouring hot (BUT NOT BOILING) water over the boiler’s external waste pipe (if the boiler waste pipe goes outside). If you don’t have a boiler waste pipe outside, pour hot water down the bath plug hole.

If your boiler has this problem, on an Ideal Logic it will show the code L2 and on a Glow Worm it will show F1.

If your boiler is a different make, please check these links as the advice is the same.