Get involved with our Tenant Views Club
We want customers to help shape our services by joining our Tenants Views Club.
We know not everyone has lots of spare time, so we’ve grouped the activities together based on how much time they take up.
Activities with one stopwatch usually take up to an hour every month.
Activities with two usually take up to two hours every few months.
Activities with three will need a longer commitment, around two hours once or twice every month.
Under 30 years group
Our under 30 years group works with us to improve how we help young people to find work, training, apprenticeships and life skills (tenants only).
Estate auditors walk around neighbourhoods with us to help identify areas of concern, gather evidence and discuss options to resolve problems (tenants only).
Customer satisfaction surveys
Fill in customer satisfaction surveys by phone, post, email, online or text message. This may suit tenants who would like to give feedback from the comfort of their home (tenants only).
Hot topic meetings
We arrange hot topic meetings for groups of tenants to get together and talk about a specific issue or interest affecting them (tenants only).
Mystery customers help us monitor our services from a customer’s point of view and give us feedback on how they think things can be improved.
Mystery shopping exercises may only take a few hours to complete over the phone or face-to-face (tenants only).
Task and finish groups
These groups meet to discuss issues like complaints, grounds maintenance or customer service (tenants only).
Tenant complaint panel
Some tenants are invited to meet with officers to discuss complaints and our responses to them. Full training will be provided (tenants only).
Tenants review panel
The tenant review panel looks at issues relating to the council's role as a landlord and provider of social housing (tenants only).
Tenant inspectors are volunteers who inspect our services through face-to-face interviews with customers and staff, completing telephone surveys, auditing or mystery shopping. Inspections can take between two and six months depending on the nature of the service, with regular meetings throughout (tenants only).
All roles are voluntary and unpaid, but you will get valuable experience, you may receive training and you will help us to improve services for all of our customers.
If you would like to get involved with some of these activities to help us improve our services, please fill in this form and we’ll contact you.
For further information you can email us.