Sandwell Council House reception will be closed from 1pm on Tuesday 21 May

The main reception at Sandwell Council House, Oldbury, will be closed from 1pm on Tuesday 21 May due to Annual Council. The reception will re-open as normal at 9am on Wednesday 22 May. Access council services online →

Other ways to report a repair

If you can't use our online reporting system, you can report a repair by:

Telephone: 0121 569 6000

Our opening hours are Monday to Friday, 8am to 5.30pm.

When you report a repair, or if someone is reporting it on your behalf, please have these details ready:

  • Your name (or the tenant's name)
  • Your address (or the tenant's address)
  • A contact telephone number
  • Dates and times when it would be convenient for us to come and repair the problem
  • As much information as possible about the repair (the step-by-step guide in the tenants handbook will help)
  • Any special details the person coming to do the repair should know, such as if you or the tenant has a disability and needs time to answer the door.

‚ÄčFind out how to contact us in an emergency outside office hours.