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Other ways to report a repair

If you can't use our online reporting system, you can report a repair by:

Email: sandwell_repairs@sandwell.gov.uk 
Telephone: 0121 569 6000

Our opening hours are Monday to Friday, 8am to 5.30pm.

When you report a repair, or if someone is reporting it on your behalf, please have these details ready:

  • Your name (or the tenant's name)
  • Your address (or the tenant's address)
  • A contact telephone number
  • Dates and times when it would be convenient for us to come and repair the problem
  • As much information as possible about the repair (the step-by-step guide in the tenants handbook will help)
  • Any special details the person coming to do the repair should know, such as if you or the tenant has a disability and needs time to answer the door.

‚ÄčFind out how to contact us in an emergency outside office hours.