Other ways to report a repair
If you can't use our online reporting system, you can report a repair by:
Telephone: 0121 569 6000
Our opening hours are Monday to Friday, 8am to 5.30pm.
When you report a repair, or if someone is reporting it on your behalf, please have these details ready:
- Your name (or the tenant's name)
- Your address (or the tenant's address)
- A contact telephone number
- Dates and times when it would be convenient for us to come and repair the problem
- As much information as possible about the repair (the step-by-step guide in the tenants handbook will help)
- Any special details the person coming to do the repair should know, such as if you or the tenant has a disability and needs time to answer the door.