Pay your rent

There are several easy ways to pay your rent.

Paying by Direct Debit

Direct Debit logoDirect Debit is the safest and easiest way to pay your rent.

With a Direct Debit you tell your bank or building society that you want us to take your monthly rent payments direct from your account.

Set up a Direct Debit

Alternatively you can set up a Direct Debit by calling us on 0121 569 6000 (option 2).  You'll need your account name, personal bank account number and sort code. 

Paying online

If you prefer you can pay your rent on the web with your Visa, MasterCard, Solo, Visa Delta, Visa Electron or Maestro cards.

Other ways to pay

You can also pay over the telephone, in person, by post or by standing order.

View your rent statement

If you've registered for our online services you can view your rent statement online - just log in and select 'My Rent Statement'. If you haven't registered yet can can register here.

Having trouble paying your rent?

If you are having trouble with paying your rent or are in arrears with your payments please visit our rent arrears page for advice.


Rent free weeks

Your rent is calculated over 48 weeks not 52, which means tenants have four rent free weeks in a year.

Tenants in arrears are encouraged to continue to pay on these weeks as the full payment reduces their arrears as no rent is charged for that week.

The rent free weeks for 2016 will be weeks commencing:

  • 4 April 2016
  • 3 October 2016
  • 26 December 2016
  • 2 January 2017