The Community Trigger - request a review on reports of anti social behaviour

What is a Community Trigger?

A Community Trigger gives victims and communities the right to demand action on problems with anti social behaviour (ASB) they have reported in the past.

The Community Trigger can be used by anyone who has reported ASB but feels no action has been taken.

The Community Trigger is aimed at putting victims first and to hold agencies responsible for managing anti social behaviour to account.

Agencies including councils, the police, local health teams and registered providers of social housing who receive a Community Trigger report will then need to conduct a case review.

Who can raise a Community Trigger and when?

You can raise a Community Trigger if:

  • You have reported three separate incidents relating to the same problem in the past six months to the council, Police or your landlord,
or
  • You have reported one incident or crime motivated by hate (due to race, religion, disability, sexual orientation or transgender identity) in the last six months and no action has been taken
or
  • At least five people have made reports about the same problem in the past six months to the council, Police or your landlord and no action has been taken

Anyone can raise the trigger on behalf of the victim - for example a family member, friend, carer, councillor, Member of Parliament or other professional person.

It doesn't matter who you originally reported the ASB to (the council, the police or your landlord) - please use the Community Trigger form here on our website.

Raise a Community Trigger

What happens after a Community Trigger is raised?

When you complete the Community Trigger form, we will contact you to say we have received it and let you know what will happen next.

Your completed form will be sent to Sandwell Council's Community Safety and Anti Social Behaviour Manager.

A member of the ASB team will contact you, within two working days.

Complaints

The Community Trigger is not an alternative method of complaining about the service you have received.

If you are not satisfied with the service you have received there is still an independent complaints process that you should follow.

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