Feedback and complaints
You may wish to make a comment, complaint or give any other kind of feedback, such as a suggestion or compliment by completing our online feedback form or by telephone, email or by writing into us:
Email: contact@sandwell.gov.uk
Telephone: 0845 359 7510
Write:
Customer Focus Team
Sandwell Council House
Freeth Street
Oldbury
B69 3DE
Complaints procedure
- We have a procedure for comments, complaints compliments.
- The childrens social care complaints procedure is based on a principle of a 3 stage process.
- The adults social care complaints procedure is based on a principle of a 1 stage process.
What if I am not happy with the way my complaint is dealt with?
- You can request consideration for a stage 2 independent investigation after a stage 1 response has been provided (unless it is a complaint for adult social care, in this case you need to approach the Local Government Ombudsman).
- You may approach the Local Government Ombudsman at any stage of your complaint. The office is unbiased and independent and investigations are carried out in private.
More information about the Local Government Ombudsman