Changes to online and telephone payments

We've recently changed the phone numbers and webpages we use to take payments. If you make a regular payment online or by phone, please check out our new weblinks and phone numbers →

Make a payment at a cash office

These are the offices where you can make a payment over the counter.

Oldbury

One Stop Shop, Sandwell Council House, Oldbury

West Bromwich

104/105 Kings Square,
West Bromwich B70 7NN

Opening hours:

  • 8.45am to 4.45pm Monday, Tuesday, Thursday and Friday
  • 9am to 4.45pm Wednesday

Smethwick

Council House,
Smethwick B66 3NT.

Opening hours:

  • Monday to Friday: 10am to 2pm

You can also make payments at neighbourhood services centres.

You can pay via the following payment methods:

  • Cash
  • Cheque
  • Postal order
  • Debit card (Maestro, Solo and Electron)
  • Credit card (Visa and Mastercard)

You will need to provide a plastic payment card, or quote your customer reference number or supply documentation identifying your details.