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One Stop Shop

Our One Stop Shop can be found in the reception of the Sandwell Council House, Freeth Street in Oldbury.

Please note: If you're using a Sat Nav or looking for a map online please use this post code - B69 3DB.

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Normal reception opening times

  • Monday: 8.45am - 5.15pm
  • Tuesday: 8.45am - 5.15pm
  • Wednesday: 9am - 5.15pm
  • Thursday: 8.45am - 5.15pm
  • Friday: 8.45am - 4.45pm
  • Saturday: 9am - 12pm 
  • Sunday: Closed


You can access the following services at the One Stop Shop:

  • Benefits: Monday, Tuesday and Thursday, 8.45am - 5pm, Wednesday 9am - 5pm, Friday 8.45am - 5pm (last ticket 4.45pm) and Saturday 9am - 12pm (last ticket 11.45am).
  • Business rates: Appointments only
  • Cashiers services: Monday, Tuesday and Thursday, Friday 8.45am - 4.45pm, Wednesday 9am - 4.45pm.
  • Connexions services: Monday, Tuesday, Thursday and Friday, 10am - 4pm, Wednesday 1pm - 4pm (appointments only).
  • Education services: Monday, Tuesday, Thursday and Friday: 8.45am – 1pm (Last tickets 12.45pm). Wednesdays: 9am - 1pm
  • Housing: Monday, Tuesday and Thursday, 8.45am - 5.30pm, Wednesday 9am - 5.30pm, (last tickets 5pm), Friday 8.45am - 5pm (last ticket 4.30pm) and Saturday 9am - 12pm (last ticket 11.45am).
  • Think Sandwell: Monday to Friday 9am - 5.30pm 
  • Parking fines and permits: Monday to Friday, 9am - 4.30pm.
  • Planning and building regulations service: Monday, Tuesday and Thursday, 8.45am - 5.30pm, Wednesday 9am - 5.30pm (last ticket 5.15pm) and Friday 8am - 5pm (last ticket 4.45pm).
  • Transport Services: Monday and Wednesday 10am - 1.30pm (appointments only). 
  • Welfare rights: Monday to Friday 9am - 5pm (appointments only).

Please be aware the last ticket for some services will be issued 15 minutes before closing time.

Extended opening hours on Saturdays

The trial period for longer opening hours in the One Stop Shop has been extended - we'll continue to open on Saturdays until further notice.

We are open from 9am to 12pm on Saturdays - the services available are housing, Council Tax and benefits.


Parking for the One Stop Shop is available on Freeth Street with a pay and display facility and disabled bays. A long stay car park which is situated off Dudley Road East is also available.

Other council offices

We also have other offices that you can visit.