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Contact us by telephone

Calls are recorded for both training and quality purposes.

Please note, some of our phone numbers changed recently.

Adult social care 0121 569 2266

Benefits 0121 368 1155

Our phonelines are busier than usual at the moment. We apologise for the inconvenience.
You can access many of our services here on our website.
If you can’t get through now and you can’t find what you need online, please try again later - we’re open 8.45am-5pm Monday, Tuesday, Thursday and Friday, and 9am-5pm on Wednesdays.

Bins and recycling 0121 368 1177

Births, marriages, deaths and the Register Office 0121 368 1188

  • 8am - 5.30pm Monday to Friday

Children's services 0121 569 3100

  • 9am - 5.30pm Monday to Thursday
  • 9am - 5pm Friday

Complaints 0121 569 7867

Connexions 0121 569 2955

Council tax 0121 368 1155

Our phonelines are busier than usual at the moment. We apologise for the inconvenience.
You can access many of our services here on our website.
If you can’t get through now and you can’t find what you need online, please try again later - we’re open 8.45am-5pm Monday, Tuesday, Thursday and Friday, and 9am-5pm on Wednesdays.

  • Monday, Tuesday, Thursday and Friday 8.45am-5pm
  • Wednesdays 9am-5pm
  • For advice and information about your Council Tax

Education services 0121 569 6777

  • 9am - 3pm Mondays to Fridays

Emergency out of hours

General enquiries 0121 569 2200

  • 8am - 5.30pm Monday to Friday

Highways services 0121 368 1177

Housing - repairs 0121 569 6000

  • This number is for housing repairs only, 8am - 5.30pm Monday to Friday
  • Visit our council housing webpages to help you find a home, report a repair, pay rent and find out lots of useful information for tenants.

Housing - all other enquiries 0121 368 1166

  • This number is for other housing enquiries including rent, bidding for properties, anti-social behaviour and getting on the housing register
  • 8am - 5.30pm Monday to Friday

School admissions 0121 569 6765

 Sundry debts 0121 569 7841