Phone survey about your bin collections

If you live in Sandwell, you may receive a phone call from a company asking you about your bin collections and street cleaning.

The survey will only ask general questions and you won’t be asked to disclose any personal information. Any feedback you give will be treated anonymously and will help us to improve our services.

Our waste contractor Serco requests that this survey is done every three months with 300 residents.

This survey is carried out by Future Thinking, an independent company who are employed by a range of organisations in the UK, including police authorities, councils and government departments. Future Thinking are registered with the Information Commissioner's Office, compliant with the UK Data Protection Act 1998 and are company partners of the Market Research Society (MRS).

Residents who receive one of these calls may notice the company is calling from a 01494 number - this is because their offices are in High Wycombe.