Christmas and New Year opening hours

Find out when we're open over Christmas and New Year. Christmas opening hours →

Contact the benefits team

If we haven't been able to answer your question here then please get in touch with us.

Contact us by email

Our main email address is contact@sandwell.gov.uk.

Please ensure that you include the following information in the body of your email:

  • your full name
  • your full address
  • the address your enquiry relates to (if different from the above)
  • your benefit claim reference number
  • your date of birth or your National Insurance number

Please note: If your email does not contain the required personal information we may need to contact you to request this before we provide a response to your enquiry.

Telephone us

You can call us on 0845 351 0020

Opening Hours

    • Monday, Tuesday, Thursday and Friday: 8am to 6pm
    • Wednesday: 9am to 6pm

Please note that following a recent review of our self service telephony the "hot keys" have now changed and are now as follows:

  • hot key 1: payment information
  • hot key 2: enquiries relating to reminders, finals, summons, liability order, bailiff warning letter or any other recovery related letter
  • hot key 3: other Council Tax enquiries, including discounts, exemptions
  • hot key 4: for benefit enquiries, including local Council Tax reduction scheme, claim progress or benefit overpayment
  • hot key 5: for landlords who have a tenant claiming housing benefit, to notify of a change of tenancy or information on local housing allowance
  • hot key 6: for advice services or to report benefit fraud
  • hot key 7: to notify of a change of address or change in circumstances       

Visit our offices

You can visit our counter service in Oldbury and West Bromwich for all enquiries regarding Council Tax, Housing and Council Tax Reduction and the verification of documents.

Appointments are available upon request and can be made in person or by phone - 0845 351 0020.

Oldbury

Sandwell Council House - One Stop Shop,
Freeth Street, Oldbury B69 3DB.

Opening hours:

  • Monday, Tuesday and Thursday 8am to 5.30pm (last ticket 5.15pm)
  • Wednesday 9am to 5.30pm (last ticket 5.15pm)
  • Friday 8am to 5pm (last ticket 4.45pm)

West Bromwich

104-105 Kings Square,
High Street, West Bromwich B70 7NN.

Opening hours:
  • Monday, Tuesday and Thursday 8.45am to 4.45pm
  • Wednesday 9am to 4.45pm
  • Friday 8.45am to 4.15pm 

Write to us

You can write to us at the following address:

Sandwell MBC (Benefits),
PO Box 239,
Sale M33 6GU.