“The customer is always right”

People rely on the council. They deserve the best from us. So it is important that the council provides more and easier ways for people to get in touch and use our services. It means listening to what people tell us, responding to that and boosting satisfaction through our improving performance. It also means cutting the number of complaints and when we do get complaints dealing with them better.

What will we do?

We have clear plans for the future in this area. Our aim is to continue to develop the things that we do on your behalf so that you, as residents, feel the benefit. Find out more about what we will do.

Join us on Facebook

On Facebook, you can be more involved with us. You can give us your views on services and what we are doing. You can also check out what's happening in Sandwell and get important updates.

Follow us on Twitter

If you're looking for the latest information or want to find out what's happening in Sandwell then follow @sandwellcouncil on Twitter. You can tweet us with your views and questions about what we are doing.