Customer charter

You as our Customers are very important to us and we are committed to giving you a high standard of service at all times.

Our customer charter supports our goals and illustrates  our ongoing commitment to delivering excellent public services to all residents and visitors to the borough.

Sandwell Super 6

1. We will make it easy for everyone to access our services
2. We will deal with your enquiry quickly, efficiently and to the highest standards of quality.
3. If we say we will do it, we will do it
4. Where we need to we will keep you informed of progress
5. We will make sure the information we give you is useful, accurate and easy to understand
6. We will ask for your feedback to help improve the quality of service we deliver

You can also download a copy of our customer charter.