Sandwell's contact centre
Please note that all calls received into the contact centre are recorded for Quality and Monitoring purposes.
Environment services 0845 359 7501
- 8.00am - 8.00pm Monday to Friday
- 8.30am - 13.30pm Saturday
- Bin collections, recycling and other refuse enquiries
Children's services 0845 351 0131
- 8.00am - 8.00pm Monday to Friday
- 8.30am - 1.30pm Saturday
- Are you concerned about a child?
Complaints 0845 359 7510
- 8.00am - 8.00pm Monday to Friday
- 8.30am - 1.30pm Saturday
- Have your say by making a complaint, suggestion or compliment
Council tax 0845 351 0015
- 8.00am - 6.00pm Monday to Friday
- For advice and information about your council tax
Benefits 0845 351 0020
- 8.00am - 6.00pm Monday to Friday
- For help with housing, council tax and other benefits
Emergency out of hours
School admissions 0121 569 6765
- 9.00am - 5.30pm Monday to Friday
- For queries about primary and secondary school places
Sandwell Homes 0121 569 6000
- Sandwell Homes looks after council housing on behalf of the council. Visit the Sandwell Homes website to help you find a home, report a repair, pay rent and find out lots of useful information for tenants.
General enquiries 0845 358 2200
- 8.00am - 8.00pm Monday to Friday
- 8.30am - 1.30pm Saturday
- If you have a general enquiry speak to one of our friendly advisors
Anti-social behaviour
- Crime and general anti-social behaviour concerns - call police 101 non-emergency number (24 hours). Always call 999 in a genuine emergency.
- Fly tipping, litter, graffiti, abandoned vehicles, dog fouling and general nuisance such as noise - call the Environment Helpline 0845 359 7501 (8am-8pm Monday to Friday, 8.30am-1.30pm Saturday). People can also email contact@sandwell.gov.uk