Contacting adult social care services

If you are ill, disabled, or are taking on new caring responsibilities, you may need support, advice, information or practical help. We can advise you on, or help you to arrange, a variety of services to assist you.

Who to contact

If you are an adult and need some help or advice for yourself or for someone you are caring for, you should contact Sandwell Council ASSIST. Our service gives you one number to contact for all your adult social care needs, making it quicker and easier to access our services.

We can help you with:

• advice and information, helping you to access the services you need
• equipment to support you in your home, including telecare
• Blue Badges.

Lines are open from 8am to 8pm Monday to Friday.

Sandwell Council ASSIST
Tel: 0845 352 2266
Fax: 0121 569 5789
Email: sandwell_assist@sandwell.gov.uk 
Address: Sandwell Council ASSIST, PO Box 15825, Oldbury, B69 9EL.

What happens next?

When you ring, one of our experienced customer services staff will answer your call. We will spend time talking to you on the phone to find out exactly what information, support and help you need.

First we will ask you some questions about your circumstances in order to find out what level of support or services you want.

If you would like general information about services that can help you, we will be able to point you in the right direction. We can also make referrals to other services for you when this is needed.

If appropriate we will carry out an assessment of your needs to see what help we can give you. You can find out more about this in our section on assessments.

If you need more support, or are in a crisis situation, we will refer you quickly to the more specialist services you need.

We work closely with social workers and other health and social care professionals, who are located in the same building or nearby.

Sandwell Council ASSIST is there to make it easier for you to get the support and information you need, when you need it.

We welcome your feedback on this service.